Dr Collinson complains that NHSBSA allegedly failed to reduce his pension on a timely basis following implementation of the pension sharing order (the Order) on 6 October 2011 which resulted in a net overpayment of £2,298.78 to him. Having charged a fee of £2,760 (including VAT) to implement the Order, …

Mr Emson complains that Teachers’ Pensions allegedly failed to inform him on a timely basis that there would be an overpayment of his pension and tax free lump sum benefits when his pension sharing order (the Order) was eventually implemented in January 2010 following his retirement in September 2009. He ther …

Subject

Mrs Gordon-Smith has complained that Veterans UK provided incorrect information in connection with her divorce.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should be upheld against Veterans UK because Mrs Gordon-Smith’s pension credit pension should not have been reduced.

Ombudsman’s Determination

Outcome

Mrs T’s complaint against Rowanmoor Pensions is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld,  Rowanmoor should pay Mrs T compensation of £500 for the significant distress and inconvenience caused to her by its failure to ensure that  the only remaining asset of the Scheme, a Spanish property, was insured.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained about the level of fees being charged by the Trustees to implement his Pension Sharing Order (PSO). Mr N considers the fees to be excessive, and says he has been given no explanation as to how the figure was reached.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by MyCSP

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint is that MyCSP delayed the implementation of a pension sharing order on his pension which resulted in its overpayment.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Cabinet Office or MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S is unhappy because the Cabinet Office and MyCSP are trying to recover an overpayment from him.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by Cornwall Council or Teachers’ Pensions.
My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R has complained that CC and TP unduly delayed her divorce proceedings leading to higher costs and unnecessary distress.

Ombudsman’s Determination

Complaint Summary

Ms Y has complained that the Trustees have failed to implement her pension sharing order.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against the Trustees because they have not implemented the pension sharing order.

Ombudsman’s Determination

Complaint Summary

Mr Y has complained that Friends Life failed to contact him in a timely manner to implement a Pension Sharing Order (the PSO) and then implemented that order incorrectly. Friends Life also ignored his various complaints.

Summary of the Ombudsman’s Determination and reasons

The complaint should not be upheld against Friends Life because:-