Ombudsman’s Determination

Outcome

Mrs Britton complains that NHS Pensions improperly claimed a refund of £14,345.71. The Pensions Ombudsman’s determination and short reasons The complaint should be partly upheld against NHS Pensions because Mrs Britton’s pension and lump sum were incorrectly calculated. DETAILED DETERMINATION Material Facts Mrs Brit …

Ombudsman’s Determination

Outcome

Mr Y’s complaint against SCC and LBRC is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) LBRC should pay Mr Y £100 to recognise the distress and inconvenience caused to him.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

There are two parts to Mr Y’s complaint, which are:

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by MyCSP or the Cabinet Office.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained that MyCSP and the Cabinet Office are not allowing him a refund of contributions for his second period of employment.

Ombudsman’s Determination

Outcome

I do not uphold Dr E’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr E is complaining that:

Ombudsman’s Determination

Outcome

I do not uphold Mrs R complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R complains that she is entitled to a pension from the Scheme for the period between August 1971 and September 1978.

Ombudsman’s Determination

Outcome

I do not uphold Mrs F’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs F is complaining that NHS Pensions have refused to provide her with a refund of contributions for the period between November 2013 and February 2014. She is also complaining about the length of time NHS Pensions have taken to consider her complaint.

Ombudsman’s Determination

Outcome

I do not uphold Miss L’s complaint and no further action is required by Teachers’ Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss L’s complaint against Teachers’ Pensions is about its decision not to refund contributions for a period of service that has caused her to exceed 365 days of pensionable service in a year.

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by Friends Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I’s complaint is that he cannot transfer his pension benefits from the Plan, to a scheme in Italy. He also does not accept that his contributions cannot be refunded.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the SPPA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that he is not able to receive a refund of his contributions, on leaving the Scheme.