Ombudsman’s Determination

Outcome

I do not uphold Ms I’s complaint and no further action is required by NHS BSA.

Complaint summary

Ms I is unhappy that her application for Permanent Injury Benefit (PIB) was not accepted by NHS BSA.

Ombudsman’s Determination

Outcome

I do not uphold Dr A’s complaint and no further action is required by NHS BSA.

Complaint summary

Dr A is unhappy that NHS BSA has refused to pay him a lump sum after the termination of his second employment following being awarded Permanent Injury Benefit (PIB).

Ombudsman’s Determination

Complaint Summary

Dr A has concerns that NHS BSA has incorrectly calculated his Permanent Injury Benefit (PIB) award. He disputes:-

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NHS BSA.

Complaint summary

Mrs N has complained that NHS BSA has adjusted her permanent injury benefit (PIB) award by reference to the total amount of the damages she received in connection with her accident.

Ombudsman’s Determination

Outcome

I do not uphold Mrs K’s complaint and no further action is required by Veterans UK.

Complaint summary

Mrs K has complained that Veterans UK has declined to award her “attributable benefits” following the death of her husband.