Ombudsman’s Determination

Outcome

I do not uphold Ms L’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms L’s complaint is that she has been refused a Permanent Injury Benefit (PIB).

Ombudsman’s Determination

Outcome

Ms E’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS BSA should pay Ms E £500 for the significant distress and inconvenience she has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right KP shall reconsider Mr N’s application.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint against KP concerns its decision to refuse to award him an injury benefit entitlement.

Ombudsman’s Determination

Complaint Summary

Dr T has complained that his application for a Temporary Injury Allowance (TIA) was not considered correctly.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against NHS BSA because it reached a perverse decision as to whether Dr T had contracted a disease which was wholly or mainly attributable to his employment or the duties of his employment.

Ombudsman’s Determination

Outcome

1. I do not uphold Ms Y’s complaint and no further action is required by NHS BSA.
2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms Y’s complaint concerns NHS BSA’s decision to decline her application for NHS Permanent Injury Benefits (PIB).

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and to put matters right MyCSP and the Cabinet Office shall pay interest on backdated injury benefit payment.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint against MyCSP and Cabinet Office concerns their decisions not to award interest on her injury allowance arrears paid under CSIBS.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by MyCSP or the Cabinet Office.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K has complained that his permanent injury benefit (PIB) has not been calculated correctly. In particular, he disagrees with the level of impairment which has been used. He has also complained that his appeal was not handled in an appropriate manner.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Essex Police.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint against Essex Police, the employer, concerns its refusal to pay him Injury Benefit (IB).

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by NHS BSA

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that his application for a permanent injury benefit (PIB) has not been considered in a proper manner.

Ombudsman’s Determination

Outcome

I do not uphold Ms I’s complaint and no further action is required by NHS BSA.

Complaint summary

Ms I has complained that her permanent injury benefit (PIB) payments should be payable from March 2017; she was not given a forecast of her PIB payments; a PIB deterioration review was delayed; and her data was not shared with due regard by NHS BSA.