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Irish Life Executive Pension Plan (78673/2)

Complainant: Mr J Roberts
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: 78673/2
Outcome: Upheld
Respondent: Countrywide Assured plc (Countrywide).
Type: Pension complaint or dispute
Date:

Mr Roberts is unhappy with the way Countrywide has handled his claim for his benefits to be paid on grounds of triviality. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Countrywide because they initially misinformed Mr Roberts that he was not …

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