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Yell Pension Scheme (73141/3)

Complainant: Mrs X
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: 73141/3
Outcome: Not upheld
Respondent: Yell Ltd (Yell) The Trustees of the Yell Pension Scheme (the Trustees).
Type: Pension complaint or dispute
Date:

Mrs X’s complaint is that Yell and the Trustees have not complied with the directions contained in the Determination of the previous Deputy Ombudsman in relation to her complaint (the 2009 Determination) because they: failed to explain how Yell could reasonably have …

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