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Prudential Personal Pension Scheme (81421/1)

Complainant: Mr R Dias-Jayasinha
Complaint Topic: Failure to provide information/act on instructions
Ref: 81421/1
Outcome: Upheld
Respondent: Respondents.
Type: Pension complaint or dispute
Date:

Mr Dias-Jayasinha claims that Prudential’s failure to contact him before his 75th birthday led to him missing out on taking the 25% tax free cash sum from one of his personal pension policies under the Scheme. His wife is representing him in this matter. The Pensions Ombudsman’s determination and short reasons The c …

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