We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Capita (PO-2567)

Complainant: Mrs Julie Barrow
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-2567
Outcome: Upheld
Respondent: Capita
Type: Pension complaint or dispute
Date:

Mrs Barrow disagrees with Capita seeking recovery of one third of an overpayment. She is claiming that she changed her position in reliance on the extra income. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Capita because Mrs Barrow did rely on the overpayment to cha …

View determination

Download

Related decisions

  • Royal Academy of Arts Pension Scheme (CAS-111359-D3J5)
    Complainant: Mr L
    Respondent: Trustees of the Royal Academy of Arts Pension Scheme,
    XPS Administration
    Outcome: Partly upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-111359-D3J5
    Date:
  • Teachers' Pension Scheme (CAS-37350-K2Y4)
    Complainant: Mrs N
    Respondent: Teachers' Pensions (TP)
    North Yorkshire County Council (NYCC)

    Outcome: Partly upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-37350-K2Y4
    Date:
View all decisions