Friends Life (No. 3) Personal Pension Scheme (PO-3503, PO-3640, PO-3645)
Complainant: Mr Geoffrey Crick, Mrs Marilyn Crick and Mr Peter Parker
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-3503, PO-3640, PO-3645
Outcome: Not upheld
Respondent: Friends Life
Type: Pension complaint or dispute
Date:
Subject
Mr Crick, Mrs Crick and Mr Parker complain that maladministration by Friends Life caused a delay to their transfer of funds from the Scheme to purchase annuities.
The Pensions Ombudsman’s determination and short reasons
The complaint should not be upheld against Friends Life as there is no evidence of maladministration and the length of time taken to process the transfer following the receipt of the transfer forms was not unreasonable.
View determination
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