M & S Pensions and Assurance Scheme (PO-4664)
Complaint summary
Mr Dodd, a beneficiary as well as a trustee of the Scheme, complains that Mr Bailey refuses to provide him with any information in relation to his entitlements and the Scheme’s current position.
Summary of the Ombudsman’s determination and reasons
The complaint should be upheld against Mr Bailey because he has failed to comply with his duties as a trustee under the Scheme provisions and the Occupational and Personal Pension Schemes (Disclosure of Information) Regulations 2013.
View determination
DownloadRelated decisions
- Railways Pension Scheme (CAS-72334-R9J9)Complainant: Mr BRespondent: The Railways Pension Trustee Company Limited
Railpen (formerly RPMI Limited)Outcome: Not upheldComplaint Topic: Failure to provide information/act on instructionsRef: CAS-72334-R9J9Date: - Honeywell Retirement Plan (CAS-73456-S1Z4)Complainant: Mr RRespondent: Willis Towers Watson (WTW)Outcome: Not upheldComplaint Topic: Failure to provide information/act on instructionsRef: CAS-73456-S1Z4Date: