NHS Pension Scheme (PO-12611)
Complainant: Dr S
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-12611
Outcome: Upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Dr S’ complaint is upheld and to put matters right NHS BSA should pay him £500 in recognition of the distress and inconvenience caused by the NHS BSA’s failure in making payments in a timely manner.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Dr S is unhappy with the delays caused by NHS BSA in paying him his lump sum payment and pension income. He is also dissatisfied that the NHS BSA failed to pay interest on the late payments, as promised, and there were further delays in him receiving the interest due.
View determination
DownloadRelated decisions
- Cobham Pension Plan (CAS-95920-X3H4)Complainant: Mr ERespondent: The Trustees of the Cobham Pension PlanOutcome: Not upheldComplaint Topic: Failure to provide information/act on instructionsRef: CAS-95920-X3H4Date:
- NHS Pension Scheme (CAS-60994-H2H2)Complainant: Dr SRespondent: NHS Business Services AuthorityOutcome: UpheldComplaint Topic: Failure to provide information/act on instructionsRef: CAS-60994-H2H2Date: