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Guardian Royal Exchange Assurance Scheme (PO-7798)

Complainant: Mr E
Complaint Topic: Benefits: missing
Ref: PO-7798
Outcome: Not upheld
Respondent: Guardian Financial Services
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Guardian.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that Guardian will not pay him his entitlement that he accrued as a member of the STEP Management Services Limited Pension Scheme, later known as Cobalt (UK) Limited Pensions and Life Assurance Scheme (the Scheme).

View determination

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