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PJS Pension Fund (PO-8700)

Complainant: Mr N
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-8700
Outcome: Upheld
Respondent: Talbot and Muir Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right T&M should pay compensation to Mr N.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that T&M delayed in processing a disinvestment of his pension funds and in passing on the resulting proceeds for re-investment, causing him financial loss.

View determination

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