Local Government Pension Scheme (PO-8729)

Ombudsman’s determination and reasons

Miss A’s complaint is upheld and to put matters right MoJ should consider the matter again and provide Miss A with a detailed explanation regarding her application for  early release of her deferred pension on grounds of compassion. Further in recognition of the distress and inconvenience Miss A has experienced, MoJ will pay her compensation of £500.

My reasons for reaching this view are explained in more detail below.

Complaint summary

Miss A has complained that MoJ delayed implementing the Deputy Pensions Ombudsman determination and once it did, it still refused to pay her pension on compassionate grounds. MoJ did not consider the evidence she submitted with her application and continue to say that cost is the reason why it will not release her pension.