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Suffolk Life SIPP (PO-9917)

Complainant: Mrs S
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-9917
Outcome: Not upheld
Respondent: Suffolk Life
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by Suffolk Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S complained about Suffolk Life’s decision to require her to transfer her SIPP to another pension scheme.

Mrs S has complained that this action is unreasonable and unjustified and has caused her significant distress.

View determination

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