Social Housing Pension Scheme (PO-10920)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Employer, the Administrator, or the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint is in three parts. It follows a consultation resulting in the transfer of his benefits under one section of the Scheme to another. First, online access was promised as part of the Scheme benefits but not delivered for some time and did not include important features. Second, there were delays in the collection and investment of contributions, which may have caused losses. Third, he was not informed there would be deductions from contributions to pay for life assurance.

Mr N considers that the errors and omissions justify carrying out the consultation again, giving him and other affected members the chance to be reinstated in the original section of the Scheme.