Wesleyan Personal Pension Plan (PO-11056)

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Wesleyan Assurance Society should provide confirmation of the final fund values of the Plans and pay Mr N £1,000 for the significant distress and inconvenience he has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained about Wesleyan’s handling of the Plans. In particular he is unhappy at the delay in taking his benefits, the difference between his fund value and the values communicated to him in annual statements, and the charge applied when transferring to an alternative arrangement. He has also queried an historical redress payment he has said was paid into his plan.