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Standard Life Group Personal Pension (PO-12679)

Complainant: Mrs A
Complaint Topic: Contributions: failure to pay into scheme
Ref: PO-12679
Outcome: Upheld
Respondent: 1. Skills For Enterprise Limited
2. Mr David Ryan
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs A’s complaint is upheld and to put matters right, Mr David Ryan should pay to   Mrs A’s GPP the missing pension contributions with interest, and £500 for the significant distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs A’s complaint is against Mr Ryan, the sole director of Skills For Enterprise Limited, for failing to ensure that both employer and employee pension contributions were sent to the Standard Life GPP for the period May 2012 to June 2013.

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