Medical Research Council Pension Scheme (PO-13536)
Complainant: Mrs N
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-13536
Outcome: Not upheld
Respondent: JLT Benefit Solutions Ltd
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs N’s complaint and no further action is required by JLT.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs N is unhappy that JLT failed to provide her with a cash equivalent transfer value (CETV) prior to her retirement from the Scheme.
View determination
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