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Complainant: Miss K
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-14033
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Miss K’s complaint and no further action is required by NHS Business Services Authority.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss K’s complaint against NHS Business Services Authority is that NHS Pensions refused her request for early payment of her deferred pension benefits. Miss K believes that she is entitled to claim her pension from age 55.

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