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Aviva Staff Pension Scheme (PO-14210)

Complainant: Mr T
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-14210
Outcome: Not upheld
Respondent: Aviva Staff Pensions
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that the benefits he accrued in the Scheme during his employment, have been refunded back to Aviva.

View determination

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