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Local Government Pension Scheme (PO-15003)

Complainant: Mrs T
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-15003
Outcome: Upheld
Respondent: 1. The London Borough of Hillingdon
2. Capita
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I uphold Mrs T’s complaint and direct that LBH pay her £500 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T has complained that LBH is unwilling to honour an arrangement agreed in 2010, for her to defer payment of her retirement benefits for five years after her Normal Retirement Date (NRD), in exchange for enhanced benefits.

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