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NHS Pension Scheme (PO-15295)

Complainant: Mrs N
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-15295
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N is complaining that NHSBSA say she is not eligible for Special Class Status (SCS), because she had a break in pensionable employment of over five years.

View determination

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