Teachers’ Additional Voluntary Contributions Scheme (PO-15543)
Complainant: Mr G
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-15543
Outcome: Not upheld
Respondent: Prudential
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr G’s complaint and no further action is required by Prudential.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr G complains that Prudential misled him in 1993, when it told him that he was not eligible to purchase Past Added Years (PAY).
View determination
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