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Lloyds Bank Pension Scheme (PO-16267)

Complainant: Mrs E
Complaint Topic: Benefits: missing
Ref: PO-16267
Outcome: Not upheld
Respondent: Lloyds Banking Group Pensions Trustees Ltd
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by LBG.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E’s complaint is that LBG sent her benefit statements containing erroneous information, which she says caused her to suffer a financial loss.

View determination

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