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Thomson’s Online Benefits Group Personal Pension Plan (PO-17148)

Complainant: Mr N
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-17148
Outcome: Not upheld
Respondent: Thomsons Online Benefits
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Thomsons.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint arises because Thomsons did not process an online instruction to increase the level of his employee contributions.

View determination

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