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Air Holdings 1958 Pension Scheme (PO-17283)

Complainant: Mr N
Complaint Topic: Benefits: missing
Ref: PO-17283
Outcome: Not upheld
Respondent: Friends Life
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Friends Life

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint against Friends Life is about its failure to trace him in 2006 when his pension benefits from the Air Holdings Limited 1958 Pension Scheme (the Scheme) matured. Mr N says that as a result he has missed out on ten years of pension benefits and would like to be compensated for this.

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