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University Superannuation Scheme (PO-18295)

Complainant: Professor N
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-18295
Outcome: Not upheld
Respondent: USS
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Professor N’s complaint and no further action is required by USS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Professor N’s complaint is that USS failed to provide her with adequate information regarding the Scheme Pays facility, including that there was a deadline by when the election for Scheme Pays for tax year 2013/14 had to be received by USS.

View determination

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