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Centrica Pension Plan (PO-17984)

Complainant: Mr D
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-17984
Outcome: Not upheld
Respondent: 1. Centrica Pension Plan Trustees
2. Mercer Limited
Type: Pension complaint or dispute
Date:

Outcome

  1. I agree with the complaint but, in my opinion, the offer of compensation made by the Trustees and Mercer is sufficient.
  2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

  1. Mr D has complained that the pension paid to him was lower than originally quoted and the tax-free cash lump sum was later misquoted.

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