Centrica Pension Plan (PO-17984)
Complainant: Mr D
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-17984
Outcome: Not upheld
Respondent: 1. Centrica Pension Plan Trustees
2. Mercer Limited
2. Mercer Limited
Type: Pension complaint or dispute
Date:
Outcome
- I agree with the complaint but, in my opinion, the offer of compensation made by the Trustees and Mercer is sufficient.
- My reasons for reaching this decision are explained in more detail below.
Complaint summary
- Mr D has complained that the pension paid to him was lower than originally quoted and the tax-free cash lump sum was later misquoted.
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