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Principal Civil Service Pension Scheme (PO-19386)

Complainant: Ms R
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-19386
Outcome: Not upheld
Respondent: 1. The Cabinet Office
2. MyCSP
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by the Cabinet Office or MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms R has complained about the attempted recovery of an overpayment made by MyCSP, the application of an incorrect tax code, and the lack of pension increases which were due.

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