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BAE Systems 2000 Pension Plan (PO-21147)

Complainant: Mr Y
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-21147
Outcome: Not upheld
Respondent: BAE Pension Fund Trustees (the Trustees)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint concerns the Trustees’ decision not to pay the higher cash equivalent transfer value (CETV), Mr Y was quoted in October 2016.

View determination

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