BASF UK Group Pension Scheme (PO-22346)
Complainant: Mrs Y
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-22346
Outcome: Not upheld
Respondent: BASF Pension Trustee Ltd (the Trustee)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs Y’s complaint and no further action is required by the Trustee.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs Y’s complaint concerns the Trustee’s decision not to pay her a spouse’s pension as an unauthorised lump sum payment.
View determination
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