We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

BASF UK Group Pension Scheme (PO-22346)

Complainant: Mrs Y
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-22346
Outcome: Not upheld
Respondent: BASF Pension Trustee Ltd (the Trustee)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y’s complaint concerns the Trustee’s decision not to pay her a spouse’s pension as an unauthorised lump sum payment.

View determination

Download

Related decisions

  • TPS Benefits Scheme (CAS-79089-Z5M8)
    Complainant: Professor N
    Respondent: The Trustee of the TPS Benefits Scheme
    Outcome: Upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-79089-Z5M8
    Date:
  • Royal London Annuity (CAS-74345-R3Y7)
    Complainant: Mr S
    Respondent: Royal London
    Outcome: Not upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-74345-R3Y7
    Date:
View all decisions