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Modified Firefighters Pension Scheme (PO-22946)

Complainant: Mr I
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-22946
Outcome: Not upheld
Respondent: Leicestershire Fire and Rescue Service
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by LFRS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I is unhappy that LFRS failed to keep him updated about the process for joining the Scheme. As a result, he has missed the deadline to join and LFRS has said it is not possible to set up his membership now.

 

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