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Aviva Personal Annuity (PO-23165)

Complainant: Mrs A
Complaint Topic: Contributions: incorrect calculation
Ref: PO-23165
Outcome: Not upheld
Respondent: Aviva Life and Pensions UK Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs A’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs A’s complaint concerns Aviva’s decision not to pay her the annuity as a lump sum payment.

View determination

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