We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Police Pension Scheme (PO-16555)

Complainant: Miss A
Complaint Topic: Benefits: missing
Ref: PO-16555
Outcome: Partly upheld
Respondent: Capita
Office of the Police and Crime Commissioner for Wiltshire & Swindon
(Wiltshire Police)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

  1. Miss A’s complaint against Capita, the Scheme administrator, and Wiltshire Police is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, Capita shall pay Miss A £500 for significant distress and inconvenience.
  2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

  1. Miss A’s complaint against Capita and Wiltshire Police is about their refusal to award her benefits under her late partner’s membership of the Scheme.

View determination

Download

Related decisions

  • Carrier UK Pension Scheme (PO-20707)
    Complainant: Mr Z
    Respondent: Carrier Pension Trustee Limited (the Trustee)
    Buck Consultants (Administration and Investment) Limited (the Administrator)
    Toshiba Carrier UK Limited (the Company)
    Outcome: Partly upheld
    Complaint Topic: Benefits: missing
    Ref: PO-20707
    Date:
  • Price Tool Sales Limited Retirement Benefit Scheme (PO-27384)
    Complainant: Mr S
    Respondent: Scottish Widows
    Outcome: Upheld
    Complaint Topic: Benefits: missing
    Ref: PO-27384
    Date:
View all decisions