Local Government Pension Scheme (PO-21599)

Ombudsman’s Determination

Outcome

Mrs I’s complaint is upheld and to put matters right Southwark Council shall pay Mrs I the equivalent of seven and a half months of pension for the lack of pension payments between 16 October 2016 and 1 June 2017; together with interest at the base bank rate for the time being quoted by the Bank of England for the period from 16 October 2016 to the date of payment inclusive; and £3,000 for the exceptional distress and inconvenience she has experienced.

In addition, Southwark Council shall issue a letter of authority to Mrs I’s IFA in order that he may carry out an AVC review.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs I has complained that Southwark Council failed in its duty of care to her when she was diagnosed with advanced cancer and this has resulted in a loss of income.