Optimum International Pension Plan (PO-23185)
Complainant: Mr E
Complaint Topic: Transfers: general
Ref: PO-23185
Outcome: Upheld
Respondent: Optimum Capital Ltd
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr E’s complaint is upheld and to put matters right, Optimum shall pay him £2,000 for the exceptional distress and inconvenience caused.
Complaint summary
Mr E has complained that Optimum has failed to act on his transfer request.
View determination
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