We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

National Employment Savings Trust (PO-23454)

Complainant: Krueger Ltd (the Company)
Complaint Topic: Administration
Ref: PO-23454
Outcome: Not upheld
Respondent: NEST Corporation
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold the Company’s complaint and no further action is required by NEST.

Complaint summary

The Company complains that:

  • NEST incorrectly reported a payment failure to the Pensions Regulator (the Regulator).
  • NEST notified the Company’s employees that the contributions were overdue and refused to resolve the issue.

 

View determination

Download

Related decisions

  • Selven Pension Scheme (CAS-45657-B7R7)
    Complainant: Mr R
    Respondent: Westbridge Pension Administration Limited
    Outcome: Partly upheld
    Complaint Topic: Administration
    Ref: CAS-45657-B7R7
    Date:
  • Westerby Private Pension (CAS-58612-P1X1)
    Complainant: Ms R
    Respondent: Westerby Trustee Services Limited
    Outcome: Not upheld
    Complaint Topic: Administration
    Ref: CAS-58612-P1X1
    Date:
View all decisions