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National Employment Savings Trust (PO-23454)

Complainant: Krueger Ltd (the Company)
Complaint Topic: Administration
Ref: PO-23454
Outcome: Not upheld
Respondent: NEST Corporation
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold the Company’s complaint and no further action is required by NEST.

Complaint summary

The Company complains that:

  • NEST incorrectly reported a payment failure to the Pensions Regulator (the Regulator).
  • NEST notified the Company’s employees that the contributions were overdue and refused to resolve the issue.

 

View determination

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