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Complainant: Mrs S
Complaint Topic: Membership
Ref: PO-24184
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint, and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained that NHS BSA has decided that she no longer holds Special Class Status (SCS). This means if she chooses to retire at age 55, she will be subject to an early retirement reduction.

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