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Lancashire County Council Pension Fund ‘In-House’ AVC Facility (PO-25561)

Complainant: Mr M
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-25561
Outcome: Partly upheld
Respondent: Prudential
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr M’s complaint against Prudential is partly upheld. To put matters right for the part that is upheld, Prudential shall pay Mr M £500 in respect of significant distress and inconvenience caused by poor complaint-handling.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr M’s complaint is in two parts. First, he was not notified that a cash deposit fund in which he was considering investing was about to close to new investors. Second, he received no response to his complaint in relation to this.

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