Principal Civil Service Pension Scheme (PO-28483)

Deputy Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Cabinet Office or MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E disagrees with the decision made by the Cabinet Office and MyCSP, that following a transfer of his benefits in 2006, he is no longer entitled to a refund of his Widows Pension Scheme (WPS) contributions for his service in the PCSPS between 1982 and 2006. He is unhappy that a refund will only be paid from 2006 onwards and is claiming a financial loss of £9,262.

Mr E also states that insufficient information was provided at the time of the transfer in 2006, in that he was not made aware that he would lose the right to receive a WPS refund on transferring out of the PCSPS.