Eagle Star Staff Pension Scheme, now Zurich Financial Services UK Pension Scheme (CAS-29375-J9N2)
I do not uphold Mrs N’s complaint and no further action is required by the Trustee.
Mrs N complained that she had not been addressed correctly in correspondence from the Scheme. Mrs N was concerned that this would allow another person to falsely claim her benefits, particularly in the event of her death. Mrs N has also complained that she received correspondence from ‘ZPen’ but it was not clear if this related to the Scheme.
- Complainant: Mr GRespondent: Aon Hewitt
Standard Life Assurance LimitedOutcome: Not upheldComplaint Topic: Benefits: refusal/failure to pay or late paymentRef: PO-26268Date:
- Complainant: Mr SRespondent: GCP Applied Technologies UK LimitedOutcome: Not upheldComplaint Topic: Benefits: refusal/failure to pay or late paymentRef: PO-39893Date: