Eagle Star Staff Pension Scheme, now Zurich Financial Services UK Pension Scheme (CAS-29375-J9N2)

Complainant: Mrs N​
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-29375-J9N2
Outcome: Not upheld
Appeal outcome: None
Respondent: Zurich Financial Services UK Pension Trustee Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustee.

Complaint summary

Mrs N complained that she had not been addressed correctly in correspondence from the Scheme. Mrs N was concerned that this would allow another person to falsely claim her benefits, particularly in the event of her death. Mrs N has also complained that she received correspondence from ‘ZPen’ but it was not clear if this related to the Scheme.

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