Scottish Power Pension Scheme (CAS-30336-B6R3)
2. Capita plc
I do not uphold Mrs S’ complaint and no further action is required by the Trustee or Capita.
Mrs S has complained that she was provided with the option to take her benefits as a lump sum through trivial commutation rules, she accepted this but then the option was taken away.
- Complainant: Mr NRespondent: The Trustees of the Innospec Limited Pension PlanOutcome: Not upheldComplaint Topic: Failure to provide information/act on instructionsRef: PO-29382Date:
- Complainant: Mr ERespondent: BS Pension Fund Trustee LimitedOutcome: Not upheldComplaint Topic: Failure to provide information/act on instructionsRef: PO-20048Date: