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Scottish Power Pension Scheme (CAS-30336-B6R3)

Complainant: Mrs S
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-30336-B6R3
Outcome: Not upheld
Respondent: 1. The Trustee of the Scottish Power Pension Scheme
2. Capita plc
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by the Trustee or Capita.

Complaint summary

Mrs S has complained that she was provided with the option to take her benefits as a lump sum through trivial commutation rules, she accepted this but then the option was taken away.

 

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