Railways Pension Scheme (CAS-33277-G2Q6)
Complainant: Mr K
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-33277-G2Q6
Outcome: Not upheld
Respondent: Railways Pension Trustee Ltd
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr K’s complaint and no further action is required by
Complaint summary
Mr K has complained that he was unable to commute his annual pension into a one-off lump sum payment. He said that this was needed to pay off his “debts” and to “make essential modifications” to his home.
Mr K said that the Trustee has discretion to allow for such payments under “special circumstances”, and that his circumstances should qualify.
View determination
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