Civil Service Injury Benefit Scheme (PO-17305)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by MyCSP or SPS.

Complaint summary

Mr N’s complaint is that his application for a Permanent Injury Benefit (PIB) has not been properly considered. 

Mr N says there are five parts to his complaint. Namely:- 

1. The unacceptable time it has taken for his PIB application to be considered. 

2. The appointment of Dr Groom to decide his application. 

3. The outcome decision on the degree of apportionment. 

4. The outcome decision on the degree of impairment. 

5. Health Management (HM), the Scheme’s Medical Advisor’s (SMA), responses to his four Med9 complaints. 

The fifth part of Mr N’s complaint has not been accepted for investigation as HM is not within the jurisdiction of The Pensions Ombudsman’s Office (TPO’s Office) to investigate.