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The Bic UK Pension Scheme (PO-1918)

Complainant: Mr D
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-1918
Outcome: Partly upheld
Appeal outcome: None
Respondent: Atkin & Co
Trustees of the Bic UK Pension Scheme
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

The complaint is partly upheld against the Trustees, because the errors which led to the overpayment of Mr D’s pension amount to maladministration and have caused him serious distress and inconvenience.

Complaint summary

 

Mr D has complained that he has been overpaid pension benefits by the Trustees and that the Trustees are now seeking recovery of the overpayment.

Mr D would like the Trustees to write off the overpayment and reinstate his pension payments to the original amount paid.

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