NEST Pension Scheme (PO-21305, PO-23943 and PO-23944)

Ombudsman’s Determination

Outcome

The Applicants’ complaints are upheld and to put matters right, the Respondent shall pay pension contributions into the Scheme, on the Applicants’ behalf, for the period from (a) 8 April 2015 to (b) the date he started paying pension contributions to the Scheme, on their behalf, in November 2017.

The Respondent will ascertain from Nest what if any is the investment return in respect of the missing contributions and pay such return into the Scheme.

The Respondent will also pay each of the Applicants an award for the extreme distress and inconvenience that he has caused.

Complaint summary

The Applicants’ complaints concern the Respondent’s failure to pay pension contributions, on their behalf, into a pension scheme when their employment was transferred in April 2015.