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The Caparo 1988 Pension Scheme (PO-21406)

Complainant: Mr N
Complaint Topic: Pre retirement increases (revaluation)
Ref: PO-21406
Outcome: Partly upheld
Appeal outcome: None
Respondent: JLT Benefit Solutions Limited
Dalriada Trustees Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee is partly upheld. To put matters right (for the part that is upheld), the Trustee shall pay Mr N £500 for the significant distress and inconvenience caused to him by the Scheme’s historical error.

Complaint summary

Mr N is unhappy that a reduction has been applied to his benefits and believes this defies the rules applying to his pension. He would like his pension restored to its previous level.

View determination

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