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NHS Injury Benefit Scheme (PO-24110)

Complainant: Mrs G
Complaint Topic: Injury benefit
Ref: PO-24110
Outcome: Upheld
Respondent: NHS Business Services Authority (NHS BSA)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


The complaint shall be upheld against NHS BSA because it failed to consider the matter of Mrs G’s eligibility for an injury benefit in the manner intended by the Courts.

Complaint summary

Mrs G’s complaint is that NHS BSA has taken the wrong approach in reaching its decision not to award her a permanent injury benefit (PIB).

View determination


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