We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Civil Service Pension Scheme (PO-26998)

Complainant: Ms E
Complaint Topic: Misquote/misinformation
Ref: PO-26998
Outcome: Partly upheld
Appeal outcome: None
Respondent: Cabinet Office
MyCSP
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms E’s complaint against MyCSP is partly upheld. To put matters right MyCSP shall pay Ms E £500 for the significant distress and inconvenience caused.

Complaint summary

Ms E has complained that MyCSP failed to explain to her the effect partial retirement would have on her ability to take her Widows’ Pension Scheme (WPS) refund as a lump sum.

View determination

Download

Related decisions

  • Fee Paid Judicial Pension Scheme (CAS-45233-Y4G1)
    Complainant: Mr T
    Respondent: Ministry of Justice
    XPS Pensions Consulting Limited
    Outcome: Upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-45233-Y4G1
    Date:
  • Firemen’s Pension Scheme 1992 (CAS-84082-Y3B5)
    Complainant: Mr R
    Respondent: South Wales Fire & Rescue Authority
    Rhondda Cynon Taff County Borough Council
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-84082-Y3B5
    Date:
View all decisions