Civil Service Pension Scheme (PO-26998)
Complainant: Ms E
Complaint Topic: Misquote/misinformation
Ref: PO-26998
Outcome: Partly upheld
Appeal outcome: None
Respondent: Cabinet Office
MyCSP
MyCSP
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Ms E’s complaint against MyCSP is partly upheld. To put matters right MyCSP shall pay Ms E £500 for the significant distress and inconvenience caused.
Complaint summary
Ms E has complained that MyCSP failed to explain to her the effect partial retirement would have on her ability to take her Widows’ Pension Scheme (WPS) refund as a lump sum.
View determination
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